At HipoBuy, we strive to ensure a seamless shopping experience. However, we understand that occasional issues like missing items or Quality Control (QC) problems can occur. This guide outlines the efficient process for resolving such claims through our dedicated support system.
The Recommended Resolution Process
For the fastest and most effective resolution, please follow these structured steps when reporting an issue:
- Gather Clear Evidence
- Submit Your Claim
- Await Review
- Receive Outcome & Refund
- Submit Your Claim
How to Submit Your Claim
To expedite the review, submit your claim with evidence through one of these official methods:
1. Direct Chat Support
Contact our live support agent
2. Spreadsheet Notes (For Consolidated Orders)
For warehouse/parcel issues, use the designated Google Spreadsheet
Essential Evidence for a Fast Review
Clear documentation is crucial for our team to process your claim quickly. Required evidence includes:
- For Missing Items:Photos alone are not sufficient for missing item claims.
- For QC Issues:
- For Both:
Pro Tip:
What Happens After Submission?
| Step | Action by HipoBuy | Typical Timeline |
|---|---|---|
| Acknowledgment | You will receive a confirmation of your submitted claim. | Within 24 hours |
| Review & Investigation | Our QC team meticulously examines the provided evidence and cross-checks warehouse records. | 1-3 business days |
| Resolution & Refund | You will be notified of the decision. Approved refunds are processed to your original payment method or HipoBuy wallet. | Refunds issued within 5-7 business days post-approval |
Our Commitment to You
By submitting clear, structured evidence via chat or spreadsheet notes, you enable our support team to conduct the fastest possible claim review. This streamlined process ensures fair assessments and accelerates refund processing, getting your issue resolved promptly. We value your trust and are here to help at every step.
For further assistance, please reach out through our official support channels.